Wonderful team!! Karen is so professional and very good explaining the terms details to make it easier for me to understand. She is always accessible to reach at anytime, even after hours. She found the best deal for me at the moment. Unbelievable efficiency in all aspects. Thank you Karen. I will surely recommend you to everyone.
Karen, Veronica and Chris were absolutely amazing, accessible all the time, even outside of business hours. Karen, thank you so much, you were so professional and helpful,and very good at explaining all the terms made it so easy for me to understand. You're wonderful. Thank you. I definitely will recommend you in the future!!
SC
East Palo Alto, CA
Nov 16, 2025
Karen was very helpful and made the whole process so much easier for us!
Unreasonable hospitality!
Karen maintained consistent communication throughout the process, which significantly streamlined everything. Her attention to detail and proactive approach ensured that she was always on top of the file. Furthermore, she was readily available to assist my buyers whenever they needed her support.
KP
Santa Clara, CA
Sep 11, 2025
Karen was on top of the file and her constant communication helps throughout this entire transactio!
MW
Redwood City, CA
Sep 8, 2025
Karen and her team were extremely proactive and worked diligently to secure us a loan for our dream home. They worked quickly with a short close and were responsive to all of our questions and concerns.
PW
Redwood City, CA
Sep 5, 2025
Karen was phenomenal Jwas olutely phenomenal, she was responsive and eased all of our concerns when we were going through this entire process that was very nerve-racking. I could not recommend anyone higher than she performed while assisting my family.
Karen help us through all the process very professionally and diligently. It was a delight to work with her.
Karen went above and beyond to help me with my mortgage! She was patient, responsive, and always answered my questions. I felt supported throughout the entire mortgage process. Couldn’t have asked for a better experience and I highly recommend her for your home purchase needs.
JP
San Jose, CA
Aug 14, 2025
Karen was very knowledgeable and helpful.
BM
Campbell, CA
Aug 14, 2025
Karen and team were Informative, helpful, patient, available, friendly
SS
Campbell, CA
Aug 13, 2025
Karen is AMAZING! She helped the client last minute secure a loan that was not possible with other banks and SHE got the job done even earlier than close! She is Knowlegable & Gets the job DONE! Thank you Karen for all the hard work you do and the possibility you are in a Transaction.
Sanaz :)
Karen was extremely professional and proactive with her communication and at no point did I feel I wasn't in the loop.
Karen was able to process our loan quickly and without any drama.
Karen along with our realtor Trevor Feichtmann were so easy to work with during this whole process of us finding our dream home and the financing. Many thanks!
Karen proactively kept us posted at each step! She responded quickly to any questions and the loan was able to close early in 24 days. Greatly appreciated Karens professionalism!
JC
Menlo Park, CA
Jul 30, 2025
Easy, easy easy !!
KT
Mountain View, CA
Jul 30, 2025
Karen was incredible to work with! She helped us secure our mortgage quickly and efficiently, making the entire process smooth and stress-free. Thanks to her expertise and responsiveness, we were able to close on our property in less than three weeks. We highly recommend Karen to anyone looking for a reliable and knowledgeable mortgage advisor!
Straight forward communication!
WC
SAN JOSE, CA
Jul 30, 2025
She took over in the middle of the transaction and was great
TD
San Jose, CA
Jul 30, 2025
All questions were answered, and Karen was great when we went back and forth a bit considering different options. Ended up running a TON of numbers/scenarios for us!
LH
San Jose, CA
Jul 30, 2025
Easy to work with, good communication
Karen and staff were efficient, knowledgeable, and the tech used made the process simple.
EF
Pismo Beach, CA
Jul 30, 2025
The speed at finishing the process, the frequency of communication the teams availability to talk
DT
Pismo Beach, CA
Jul 30, 2025
Karen was extremely communicative and professional throughout the entire process and was able to close our transaction on time.
DV
Redwood City, CA
Jul 30, 2025
Karen was amazing she Made the process so easy and communicated well with us.
Best expierence ever! Helped me when I didn’t know anyone could, I’m so appreciative!
JG
Los Gatos, CA
Jul 30, 2025
Karen and her team saved me!!! I had a horrific experience before being introduced to Karen, and she had such confidence and knowledge to help me complete this transaction! 100 stars and an lifetime of referrals and appreciation.
CB
San Mateo, CA
Jul 30, 2025
Quick communication, flexible ways of qualifying for a loan.
MB
San Jose, CA
Jul 30, 2025
Karen said it would close, and it did :) Plus Karen's team, Veronica and Chris were awesome too. Great communication! Thank you Team Karen!
WK
Cupertino, CA
Jul 30, 2025
I got PAID!
It was pleasure working with Karen. We were first time home buyer & she was very helpful during the entire process & gave us the right advise on all our questions. It was our first house we were bidding on & she worked with our agent to get closing reduced to 21 days from 28 which really made our offer competitive. We did not even have an underwriting done so closing in 21 days was most amazing service we can ever imagine. I would totally recommend PHM & Karen if you are looking to close on a house.
She was very helpful during the entire process & gave us the right advise on all our questions. It was our first house we were bidding on & she worked with our agent to get closing reduced to 21 days from 28 which really made our offer competitive. We did not even have an underwriting done so closing in 21 days was most amazing service we can ever imagine.
Karen saved the day! Our previous lender made a last minute change causing us to look for a new lender 4 days into our 21 day escrow. Karen was able to get us approved and onto underwriting right away! We closed right on time and we couldn’t have been happier with Karen and her teams service. They were quick, responsive and extremely helpful throughout the entire process. I’ll recommend Karen and her team to anyone that is looking for a loan!
JC
Menlo Park, CA
Jul 30, 2025
IT WAS EASY!
DH
San Jose, CA
Jul 30, 2025
We had a somewhat unique lending situation but, unlike many of the other mortgage providers we spoke with during our loan search, Karen was able to quickly come up with a solution that worked perfectly for us. Additionally, she guaranteed and ensured a prompt close of escrow. It was so straightforward to work with Karen and I would absolutely advise anyone to at least consult with her while searching for a lender, and even more so those in atypical lending situations.
AA
San Jose, CA
Jul 30, 2025
closed quickly and reliably, great communication along the process.
AB
Palo Alto, CA
Jul 30, 2025
Communication
CG
Mountain View, CA
Jul 30, 2025
Karen was very clear, communicative, trustworthy, and efficient. She was great to work with!
PHM is a great home mortgage company, had a very positive experience with Karen G! Everything from pre approval letters, revised loan estimates, offer strategies, and closing went very smoothly. Would definitely recommend Karen and her team if you're shopping for a home loan!
M
Mountain View, CA
Jul 30, 2025
PHM is a great home mortgage company, had a very positive experience with Karen G! Everything from pre approval letters, revised loan estimates, offer strategies, and closing went very smoothly. Would definitely recommend Karen and her team if you're shopping for a home loan!
MH
Mountain View, CA
Jul 30, 2025
Karen was incredibly resourceful and helpful throughout the lending process, helping us with the loan pre approval letter during the home search process, various loan estimates and iterations as we submitted the offer, and a streamlined loan approval and closing process. She made accurate recommendations that helped us submit a very competitive offer and helped us get a very positive outcome.
KT
Mountain View, CA
Jul 30, 2025
Karen communicated clearly and answered my questions promptly. It feels good to always have someone at the other end of the line. Responsiveness is important to me!
Karen's support and professionalism were unwavering during this trying transaction due to my client's challenge with getting homeowners insurance in a high fire danger area.
GR
Penn Valley, CA
Jul 30, 2025
Seamless experience.
JH
San Jose, CA
Jul 30, 2025
Karen was very helpful in helping us understand the numbers, helping us through the load process and having all the documents signed via DocuSign was so helpful. We really enjoyed working with Karen and her team
MD
Half Moon Bay, CA
Jul 30, 2025
Customer attention; knowledgeable;;flexible
The communication and keeping me informed of any amendment made it easy for me.
ED
Sunnyvale, CA
Jul 30, 2025
She is very responsive and professional whenever we asked any question, she answered on time.
